Available Position (Company name withheld)

 Position Available: Shopify E-commerce Operations Manager
Location: Remote; Sri Lanka
Hours: Full-time – 5:30am – 1:30pm, IST Colombo

Are you a highly organized, detail-driven e-commerce professional with strong Shopify expertise, ready to take ownership of the day-to-day operations of an online store and make a real impact?

Join Elephant Teams, a rapidly growing offshoring services company, and become an integral part of our in-house operations. If you’re detail-oriented, proactive, and passionate about people, this is an exciting opportunity to grow your career with a supportive and fast-growing team.

We’re seeking a Shopify E-commerce Operations Manager to manage both the backend and storefront, ensuring products, inventory, orders, and site content are accurate, up to date, and running smoothly while supporting a seamless customer experience and brand consistency.

What You’ll Be Doing:

As a Shopify E-Commerce Operations Manager, you’ll manage and update the store to keep it live, accurate, and on-brand. This includes overseeing product listings and inventory, handling backend operations, managing orders, and responding to customer inquiries to ensure smooth operations and a consistent customer experience.

This is a hands-on, operational role focused on Shopify proficiency, accuracy, and execution rather than marketing strategy.

Your main responsibilities & experience:

• Shopify Storefront Management - Manage and maintain the Shopify storefront and admin backend, ensuring the site is always live, functional, and accurate. Update homepage content, collections, featured products, banners, and site structure while ensuring brand consistency across the store.
• Product & Inventory Management - Create, upload, and manage product listings within Shopify, including titles, descriptions, pricing, SKUs, variants, images, and collections. Monitor inventory levels, update stock availability, manage out-of-stock items, and support product launches, updates, and discontinuations with high accuracy.
• E-commerce Backend Operations - Oversee order processing, fulfilment workflows, shipping statuses, and payment confirmations. Manage Shopify apps and third-party integrations related to payments, shipping, fulfilment, and customer experience. Troubleshoot backend issues and escalate technical matters where required.
• Order & Customer Support - Handle order-related enquiries, returns, exchanges, and refunds. Investigate fulfilment or system issues and resolve them efficiently while maintaining clear, accurate records in Shopify.
• Accuracy, Reporting & Optimization - Monitor daily store activity, identify discrepancies across orders, inventory, or listings, and maintain clean, accurate data. Prepare basic reports on sales, inventory movement, and operational performance, and flag opportunities for process improvement.

What your profile will look like:

• Must have : Demonstrated hands-on experience managing a Shopify store backend.
• Must have : Strong experience with product uploads, inventory management, and order processing in Shopify.
• Must have : High attention to detail and strong organizational skills.
• Must have : Experience working with Shopify apps and third-party integrations.
• Must have : Ability to work independently and manage recurring operational tasks reliably.

• Preferred : Experience working with fulfilment partners or 3PLs.
• Preferred : Experience supporting product-based or DTC e-commerce brands.
• Preferred : Basic understanding of e-commerce reporting and store performance metrics.

Benefits of joining the Elephant Teams family:

• Fully Remote Work: WFH, always. We set you up with all the best equipment you need to work from home effectively. Never commute for work again.
• Competitive Compensation: A competitive salary package commensurate with your experience and skills.
• Team Events: We organize regular on-the-ground events for all our Elephant Teams staff members.
• Professional Growth: Opportunity to work alongside some of the best Australian companies & executives and further your career.

If you’re passionate about recruitment and ready to make an impact, we’d love to hear from you!

To Apply and be part of something big, please submit your application, attach your resume, and answer a few quick questions to help us assess your fit for the role.

Note: You must have legal working rights in Sri Lanka, and be living in Sri Lanka, to apply for this role